British Airways overbooked my flight and left me grounded

I was bumped from my flight to Chicago and received little compensation

I have been a British Airways shareholder for 20 years, a frequent flyer since 1986, and have travelled on business with BA all over the world. But I feel my recent treatment on a flight to the US was completely unacceptable. I am particularly annoyed by the repeated lies told by staff.

I was initially unable to check in online, prior to departure and on calling the helpline was told there was a glitch in the system. So I arrived three hours early for my flight. After waiting some time I learned the flight was overbooked. I explained that I was going to Chicago for job interviews the following day. They said they would do everything to get me there and rearrange my flight – I was to wait at Caffè Nero and they would come and find me.

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